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Sound Telecom Extends Work Relationship with People To People Ambassador Programs

November 04, 2013

Sound Telecom announced that the company will now extend its support for People To People Ambassador Programs (PTP Ambassador) by handling holiday season call center support requirements for the latter. Sound Telecom will start to handle after-hours customer support calls for PTP Ambassador, which hit a peak during the holiday season. Following the development, Sound Telecom will offer 24/7 support for traveling students, right from the planning stage to address enquiries and any additional support required during traveling.

In a release, Brian Gabriel, Chief Operations Officer at Sound Telecom, said: “I consider it an honor to support People to People Ambassador Programs. We have worked with Rhonda and her team for more than 2 years. I was thrilled to learn that Rhonda had additional support opportunities where we can assist. The job we perform for People to People is to ensure that important calls from student travelers and their parents are never missed. It is imperative that People to People’s team be kept aware of all travel-related issues at all times.”

The portfolio of services offered by Sound Telecom includes telephone answering services, medical answering services, appointment scheduling and reminder services and virtual assistant services. PTP Ambassador’s winter travel programs include field trips for students to Italy, UK, Spain and Peru, amongst others.

Speaking of the decision to extend relationship with Sound Telecom, Rhonda Lashbrook, Delegate Care Manager at PTP Ambassador, said: “Our travelers get the best of both worlds from our programs - great educational travel experiences and excellent customer support. We don’t cut corners on customer service. Our traveling students require support on a 24/7 basis.”

Sound Telecom is engaged in providing call center, telephone answering services and cloud-based phone services to major organizations in the US and Canada. The company has more than two and a half decades of experience in the industry offering end-to-end telephone answering services.

PTP Ambassador is engaged in providing travel services for students’ educational trips with more than 50 years of existence offering unparalleled services in this sector. The company’s travel programs are planned with precise details coupled with high levels of safety measures and unmatched support throughout the travel period. PTP Ambassador provides travel services to more than 15,000 students from the US to around 40 countries annually.

Edited by Cassandra Tucker