Contact Center Solutions Featured Article

Cloud Applications Are More Popular Than You May Think

October 25, 2013

The cloud has arrived and resistance is futile - you may even already be using cloud applications and not realize it. In fact, a new report from Softchoice shows that more than 55 percent of organizations are running software-as-a-service (SaaS) apps on their corporate devices, and some don't even know it.

This of course creates problems and challenges, since cloud apps that aren't properly monitored by IT departments present a significant security threat to corporate data. The Softchoice SaaS Study 2013 looks at SaaS presence on 7,200 corporate devices among 23 organizations and the findings are surprising.

The bring-your-own-device trend is clearly booming, and Softchoice finds that more than 80 percent of organizations are using a form of remote access app in support of a flexible working environment. Google is also a strong presence in terms of personal productivity apps and Google Calendar is being used in 83 percent of the businesses examined. Google Docs was being used by 80 percent, while Google Drive is used by 75 percent.

Microsoft SkyDrive is also extremely popular for online storage, and is being used by 79 percent of companies queried, which is more than double the usage of Dropbox.

"As the front office takes control of the enterprise technology spend, the back office is struggling to contain the transfer of corporate data through unsanctioned SaaS use," said Mike Kane, director of cloud and client software for Softchoice. "While these apps increase productivity and the ease of doing business, they pose a significant security risk if used outside the central control of the corporate network."

Service provider Softchoice helps companies rein in that app usage, offering a variety of technology solutions to its thousands of corporate and public sector clients. The company handles everything from design and implementation to providing asset management and cloud services.

"SaaS applications, both mobile and desktop, are common in the workplace, but most of our clients are shocked to find out just how common they really are," said Kane. "SaaS is here to stay. And so it's crucial for IT to shift their focus from resisting SaaS use to enabling and promoting responsible integration across the enterprise."

Edited by Stefania Viscusi