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NYCHA Enhances Self-service Portal to Improve Customer Service

September 26, 2013

The New York City Housing Authority recently added more features to its self-service portal to improve the customer service for Public Housing and Section 8 Voucher applicants. According to officials, the new features enable residents to now apply for public housing online. The residents will be to apply in four languages, including English, Spanish, Chinese and Russian. Moreover, they can also view and immediately update their information on their current application.

NYCHA launched the self-service portal in April 2013 for Public Housing and Section 8 Voucher applicants. It allows applicants to check the status of a current Public Housing or Section 8 Voucher application (the Section 8 list is currently closed and no new applications are being accepted). Also, New York City residents can now apply for public housing online. 

The portal enables Section 8 voucher holders to access their basic tenancy information, including contract rent, annual recertification date and the inspection date for their home. They can also reschedule their inspection date and request a special inspection for their building or unit.

Once applicants have registered on the self-service portal, they can view their current application status and, if applicable, they can also view their eligibility interview date, confirm eligibility, verify certification to a public housing development waiting list or verify their Housing Choice Voucher status.

To register, they must be either a Section 8 voucher holder, or have a public housing or Section 8 application on file; be the person listed as the head of household; and have a valid e-mail address and Social Security number.

The applicants can go to “Check my Application Status” on NYCHA website. Those applying for public housing for the first time can click on “Apply Here” and once they have applied they can register on the self-service portal to monitor the status of their application.

Edited by Rachel Ramsey