Contact Center Solutions Featured Article

MTML Picks AMEYO for Chili

September 17, 2013

Mahanagar Telephone Mauritius Limited (MTML) has chosen AMEYO Contact Center Communication Suite to successfully deliver "Chili", its new GSM service.

AMEYO is an all-in-one communication suite for contact centers and enterprises offering next-generation information and communications management capabilities. It is the flagship solution from Drishti, a provider of contact center software and enterprise communications applications. AMEYO aims to provide its customers with increased efficiency levels, reduced operational costs, flexibility and consistent user experience.


After deploying AMEYO, MTML said it successfully launched its new network, set up a billing helpdesk, and improved customer service.

Founded by MTNL, an Indian Government-owned telephone service provider, MTML provides a wide range of services like international calling cards, prepaid and post-paid mobile services, and Internet and mobile broadband services in Mauritius. The MTML BPO, however, faced challenges of low billings and collections and needed a multi-lingual solution. They also needed to ensure a smooth launch of their new "Chili" GSM service.

Nitish Kumar, manager, MTML mentioned that after the launch of its new GSM service, the company was in need of a highly efficient system to handle the influx of queries. Kumar pointed out that the company’s call center solution, when powered by AMEYO, ensured the proper monitoring of issues need to increased customer satisfaction.

With AMEYO, MTML also implemented a service and billing helpdesk. In addition, the platform was customized to handle multi-lingual requirements of both English and French. The solution includes features like IVR, ACD, CTI, switching, voice logging, and quality monitoring. AMEYO's IVR considerably reduced call handling time, said the company. AMEYO has been integrated with the company’s existing ZTE IN equipment and billing platform.




Edited by Blaise McNamee



Home