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Access Health CT Opens Information Call Center for Affordable Care Act

September 05, 2013

Access Health CT (AHCT) is a health insurance marketplace for Connecticut offering individuals, families, and small business employees a variety of qualified healthcare coverage options from public health programs and health insurance companies. The creation of AHCT is part of a federal mandate to have a health insurance exchange marketplace in place by Jan. 1, 2014. Under the Affordable Care Act (ACA), qualified consumers and businesses will be able to purchase health insurance at affordable rates. In order to provide residents in Connecticut accurate information, AHCT has launched a call center so they can make informed decisions about their health coverage.

Maximus, a call center services provider based in Virginia, will be running the contact center at two locations, one in New York City with 31 call center representatives and the other in Hartford, Conn., with 42 representatives.

The call center will be part of a comprehensive campaign to ensure residents of the state are fully aware of their rights under the ACA. A community outreach program with advertising campaign, a website, along with a call center will ensure this is accomplished. Beginning Oct. 1, 2013, consumers will be able to enroll at the call center.

The center will be open between the hours of 8:00 AM and 8:00 PM Monday through Friday and on Saturdays from 11 a.m. to 3 p.m., and call center representative can be reached by calling 1-855-805-HEALTH (4325).

"The professionals who will be answering calls have gone through extensive training in the intricacies of the plans with AHCT and the tax subsidies available under the law. Further, they appreciate the complexities of health insurance enrollment. We believe the call center will be a critical tool to help Connecticut residents and small businesses find the best health care coverage for them and their families," said Kevin Counihan, CEO of Access Health CT. 

The goal of the ACA is to give Americans better health security with a comprehensive health insurance reform designed to lower healthcare costs, expand coverage, hold insurance companies accountable, and provide more choice to improve quality of care. The Act is composed of the Patient Protection and Affordable Care Act (P.L. 111-148) and the Health Care and Education Reconciliation Act of 2010 (P.L. 111-152) designed to work together to expand Medicaid coverage for low income Americans.

Edited by Alisen Downey