Contact Center Solutions Featured Article

South-Florida-Based J.M. Field Marketing Hires New Call Center Manager

August 01, 2013

Industry veteran Justin Figueroa recently joined J.M. Field Marketing, a provider of "real-time" marketing solutions through state of the art technologies, as its new Call Center Manager.

In his new role as Call Center Manager, he will utilize his strong sales knowledge and will be responsible for organizing call center campaigns, as well as training and managing call manager staff for call center services offered at J.M. Field Marketing.

“We are looking forward to the ideas and solutions that Justin will be bringing to our call center. He has solid sales and customer services background that we were looking for,” said Jack Field, Owner and President of J.M. Field Marketing, in a press statement.

Prior to starting a career in sales, Figueroa worked as an Air Based Ground Defenseman in the U.S. Air Force. Here, he worked in the protection and security unit for sensitive national resources.

Later on he joined World Travel Holdings, where he was hired as a Sales Manager. He was responsible for the management of more than 60 travel agents and was nominated for the Horizon Award.

With his sales knowledge, Figueroa has also served Broward New Times, Regent Seven Seas Cruise Line and Silverseas Cruise Line.

Figueroa said, “He is excited to bring his sales knowledge to J.M. Field Marketing and to be able to focus on outbound call center business development and the call center services management at J.M. Field Marketing.”

J.M. Field Marketing provides a seamless integration of marketing solutions, from design and printed collateral to marketing materials, product fulfillment, web-based inventory management, data collection, inventory systems and call center services.

Recently, TMC reported that Aequitas Legal has introduced the WOW campaign, an initiative to enhance its customer satisfaction, which will focus on procedural investment, staff training and improved communications over the next six months.

Edited by Ryan Sartor