Experian Consumer Services, a global information services company that providing data and analytical tools, announced that it has won an award in the "Best in Class Call Center" category at the Call Center Excellence Awards at the recent Call Center Week's Awards Luncheon. The exceptional credit- and identity theft-related services provided by the Experian Consumer Services call center is one of the prime reasons behind the company winning the award.
"We would like to thank the International Quality & Productivity Center for this award and recognition of our team's commitment to providing the best possible service to our customers," said Doug Sash, senior vice president of customer engagement for Experian Consumer Services. "Our customer care representatives use their knowledge and skills to create an exceptional and valuable experience for each member who calls."
Experian Consumer Services provides credit monitoring and other offerings to millions of consumers via the Internet. The organization enables consumers to monitor their credit report online, check their credit score and protect against identity theft. Its products include freecreditscore.com, CreditReport.com, ProtectMyID and SafetyWeb.com. Experian Consumer Services has established integrated, co-branded partnerships with leading online financial destinations that provide consumers with a broad range of comprehensive online financial products and information essential to managing one's financial life.
Recently, Experian picked Aspect Software to provide visibility into key performance indicators and empower agents to improve contact center performance. Experian agents and call center managers need not use multiple open applications or navigate between numerous screens any more owing to the customizable Aspect solution. The new solution streams Aspect’s key features and functions to a single desktop application.