Contact Center Solutions Featured Article

Fortune: Interactive Intelligence Is 10th Fastest-Growing Small Public Co. in Nation

July 15, 2008

A venerable business magazine today ranked an Indianapolis-based unified business communications solutions provider tenth in its list of the 100 fastest-growing small public company’s in the nation.
Fortune Small Business magazine’s ranking says that Interactive Intelligence – a company whose solutions are designed for contact center automation, enterprise IP telephony, and enterprise messaging – has software applications available in 21 languages and installed in more than 70 countries.

“More than 3,000 customers, including Oracle, Honda and Sony, rely on Interactive Intelligence's software to streamline call center communications, such as telephone calls, faxes, e-mails, and online interactions,” according to Fortune.
The 14-year-old company also ranked second among the magazine’s fastest-growing technology companies. Interactive Intelligence has seen 26 percent revenue growth, 152 percent earnings per share and an 80 percent total return to investors, based on a three-year annualized rate, according to Fortune.
Interactive Intelligence Founder and Chief Executive Officer Donald E. Brown, whose snapshot appears on the magazine’s Web site, attributed his company’s success to its focus on global enterprise customers and “innovative, first-to-market technology approach.”
“We’ve aggressively gone up-market over the last three years, providing more of our IP-based contact center, IP PBX, and enterprise messaging products to larger organizations around the world,” Brown said. “This has been a complement to our already strong position in the mid-market. We’ve also benefited from our innovation and early adoption of the SIP standard as the market has made a significant shift to voice over IP.”
Interactive Intelligence officials say they first released their all-in-one IP communications software suite in 1997 offering standards-based, single-platform architecture designed to eliminate the cost and complexity introduced by multi-point products. The company offers multi-channel routing, outbound predictive dialing, IP PBX functionality, call and screen recording, workforce management, unified messaging, and more.
Today, the 600-employee company says, Interactive Intelligence gives its global customers a comprehensive solution-set comprised of premise-based and hosted offerings, including software, hardware, consulting, support, education, and implementation services.
The FSB ranking, compiled by financial research firm Zacks, includes U.S.-based public companies with revenues of less than $200 million and a stock price of more than $1 based on percentage growth in earnings, revenue, and stock performance over the past three years.
Michael Dinan is a TMCNet Editor. To read more of his articles, please visit his columnist page.
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