Contact Center Solutions Featured Article

Interactive Intelligence Names AudioCodes as Infrastructure Partner of the Year

June 03, 2013

AudioCodes, a provider of VoIP technologies, products and services, was recently named Interactive Intelligence's 2013 Infrastructure Partner of the Year. The Infrastructure Partner of the Year award recognizes the alliance partner whose network equipment or other infrastructure most contributed to the success of Interactive Intelligence contact center and enterprise deployments.

Interactive Intelligence is a software company that specializes in providing unified business communications solutions for call centers, enterprise IP telephony and business process automation.

"The very nature of our business requires us to rely on partners who, together with us, create and deliver a complete solution for our customers," said Interactive Intelligence chief marketing officer, Joe Staples, in a statement. "Over our decade-plus collaborative relationship, AudioCodes has proven to be a trusted provider of reliable and scalable SIP networking infrastructure, which has maximized the value we bring to our customers."

Indeed, AudioCodes has extensive experience in providing complete solutions. For example, the company earlier this year launched its One Voice for Lync program, which combines all of AudioCodes' voice-based unified communications hardware, professional services and support under one umbrella.

Likewise, in partnership with Interactive Intelligence, AudioCodes supplies customers with a broad range of network connectivity products — Mediant Media Gateways, MediaPack Media Gateways, enterprise session border controllers, branch appliances and IP phone technologies — as well as professional services and support.

"This award underlines our more than 17 years of experience developing VoIP network products that offer the highest degree of reliability, security and performance," said Nimrod Borovsky, AudioCodes vice president of unified communications. "With our long-time support of industry-standard protocols such as SIP, along with our own proprietary products such as VoIPerfectHD, we'll continue to give contact centers and enterprises the kind of cost-effective, yet high quality infrastructure that best leverages the sophisticated functionality of the entire Interactive Intelligence all-in-one IP communications software suite."

The award was physically presented to AudioCodes at the recently concluded Interactions 13 even in Indianapolis. Alan Percy, senior director of Strategic Marketing North America, accepting the award was interviewed by Peter Bernstein, Senior Editor.

Percy commented on the significance of the award and the company’s appreciation of the recognition. He also explained how incredibly productive for customers the symbiotic 12 year-old relationship between AudioCodes and Interactive Intelligence has been. The award has been for this year’s performance but Percy promised that the two companies leveraging their respective strengths in IP communications infrastructure and software will continue to push the envelope to bring high-performance and innovative solutions to market.

Edited by Stefania Viscusi