Contact Center Solutions Featured Article

Tadiran Telecom Strengthens UC&C Product Portfolio with Integration

April 04, 2013

Businesses are expanding their operations, and contact centers are evolving to keep pace with new demands from customers, who appear to prefer bundled solutions that provide end-to-end communication and collaboration, rather than disparate offerings from several vendors.

In response to the clamor for a complete telephony solution, Tadiran Telecom reportedly came out with an IP based multimedia contact center solution by integrating the Aeonix contact center into its flagship product- the Aeonix UC&C platform.

"The need for a comprehensive and flexible contact center solution has become very acute to our customers, who have until now, had to find complex and expensive solutions that were difficult and costly to maintain and configure," observed Don Kaminska, CEO of Digital Office, a Tadiran Partner based in Florida.  

Aeonix is stated to be a pure software based UC&C solution and the Aeonix Contact Center, an integral extension of the Aeonix infrastructure, is recognized by customers and resellers as the most intuitive, flexible and easy to use contact center in the industry. The Aeonix Contact Center was recently installed in a large medical facility in South Florida.

Tadiran claims that its integrated solution can deliver an affordable, intuitive, enterprise grade telephony solution. Also, the system is easy to install, upgrade and maintain, and delivers immediate ROI to customers. It integrates seamlessly with existing corporate databases and CRM packages and allows real time, proactive, online management of sales campaigns and customer orders.

Hence, the bundled solution will allow Tadiran's resellers to provide an end-to-end communication and collaboration product for customers that seek growth, scalability, and resiliency.

This is significant considering that a Gartner report noted that contact center infrastructure vendors that offered complete portfolio of solutions were being favored; because contact center managers preferred to purchase from a single source in pursuit of easy integration.

By providing this multimedia contact center application, Tadiran is not only offering an end-to-end cost effective solution that is simple to operate, but is creating a new stream of revenue for business and providing a competitive edge as well.

Edited by Brooke Neuman