Contact Center Solutions Featured Article

Mitel Rolls Out Cloud-Based Contact Center Solution for SMB's in the U.S.

April 03, 2013

Small and medium sized businesses in the U.S. now have an option to chooseMitel AnyWare Cloud Contact Center solution.

The Mitel AnyWare Cloud Contact Center solution is an affordable and feature-rich solution built from the ground-up by Mitel, a technology innovator in telecommunications for over 30 years. Specifically built for small and mid-sized businesses looking for ways to gain predictable operating costs, avoid capital expenditures and off-load management and maintenance of contact center infrastructure.

This solution is ideal for Contact Center agents giving them an option to work from home, the office, or remotely — while providing all of the management and reporting tools designed to ensure customer inquiries are addressed at the first point of contact.

Mitel manages this solution in highly secure and reliable data centers, relieving the IT teams of the design, deployment and day-to-day management. In addition, Mitel AnyWare Cloud Contact Center solution can be incorporated with leading Customer Relationship Management applications including, SugarCRM, Microsoft Dynamics CRM and other TAPI (Telephony Applications Programming Interface) applications.

While the company experiences growth, Mitel AnyWare helps to add, remove, and change user information in real-time, enabling the entire team to immediately take advantage of all the productivity-enhancing features Mitel AnyWare has to offer now and in the future.

"Companies today are under enormous pressure to be more competitive and to improve operating efficiencies and results, and a high performance responsive contact center has become a competitive differentiator," said Jon Brinton, president of Mitel NetSolutions. "The rich feature set available with the Mitel AnyWare cloud solution can provide small and mid-sized businesses a streamlined process to manage their contact center cost effectively and with the superior performance and integration previously only available to large organizations with large budgets."

Through a single cloud-ready software stream, Mitel's Freedom architecture provides customers in over 100 countries the flexibility and simplicity needed to support today's dynamic work environment.

Edited by Ashley Caputo