Contact Center Solutions Featured Article

Voiance Named a Top Large Call Center by Industry Association

April 01, 2013

It is good to be recognized for excellence, and Voiance just received a healthy dose of plaudits by one of the leading customer management associations.

The International Customer Management Institute (ICMI) has named Voiance as a semi-finalist for its 2013 Global Call Center Awards (GCCA), according to a statement by the company.

Voiance qualified for the “Best Large Call Center” category.

Voiance is a phone interpretation service provider. It provides 24/7 phone translation in more than 200 languages, according to the company, including multimedia translation services.

For its service, it uses large-scale interpreter contact centers in the Southwestern United States.

The ICMI GCCA “is the most comprehensive award program dedicated to recognizing the achievements of companies, contact centers and individuals in the customer management industry,” according to the statement, making the recognition a significant honor.

The International Customer Management Institute (ICMI) is a provider of comprehensive resources for customer management professionals of all stripes who wish to improve customer experiences and increase efficiencies at every level of the contact center. The group has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources.

Other semi-finalists include Wells Fargo, Zions Bancorporation, and Royal Caribbean International.

Voiance has a quality management system that is ISO 9001:2008 certified and audited, with onshore interpreter contact centers and an advanced telecommunications infrastructure.

The company is a subsidiary of CryaCom International, a languages service provider included on the Inc. 5000 list of fastest growing private companies in the U.S.

CryaCom has roughly 9000 employees and more than 3,000 clients. It is based out of Tucson, Arizona.

Edited by Braden Becker