Contact Center Solutions Featured Article

Interactive Intelligence, a global provider of unified IP business communications solutions, has been named by CIOZone among the 60 fastest growing software companies in the United States.

 

The company was placed seventh among CIOZone’s 20 fastest growing small software companies. These companies were classified as those that started 2007 with no less than $50 million in sales and no more than $149.9 million. The CIOZone ranking is based on 2007 revenues and profits of publicly held U.S. software companies.

Interactive Intelligence showed 2007 revenue as $109.9 million. This number was an increase of 32 percent from $83 million in 2006. The company has reported strong and consecutive quarterly profitability since 2004.

"We attribute much of our growth to the value our unique all-in-one communications software suite delivers as organizations increasingly make the transition to voice over IP," said Interactive Intelligence CEO, Dr. Donald E. Brown, in a Friday statement.

"We're pleased to have exceeded our original growth targets for the year, which beat overall market growth, and look forward to continuing to deliver innovative communications products that help customers lower costs and improve service."

The all-in-one IP communications software suite was first introduced by Interactive Intelligence in 1997. The suite offered the standards-based, single-platform architecture that was designed to eliminate the cost and complexity that was typically introduced by multi-point products.

Interactive Intelligence’s product line includes multi-channel routing, outbound predictive dialing, IP PBX functionality, call and screen recording, workforce management, unified messaging and more.

The company today provides its more than 3,000 global customers with a comprehensive solution-set comprised of premise-based and hosted offerings, including software, hardware, consulting, support, education ad implementation services.

CIOZone is an online business technology information source designed to facilitate CIO networking and collaboration with peers, on-demand.

Founded in 1994, Interactive Intelligence is a global provider of unified business communications solutions for contact center automation and is among the top 500 global software and services suppliers. It is ranked among the top 200 North American networking vendors.

The company employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices, with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific.

The benefits of unified communications solutions, especially in the contact center, are being recognized throughout the U.S., helping to drive the demand for such innovations. As the contact center continues to gain in importance to the overall corporate strategy, companies will increasingly look for ways to improve performance and drive down costs, creating significant opportunity for Interactive Intelligence.