In the new business scenario, the issues of quality and quality assurance with an emphasis on the market and competition have been a dominant factor. Customer satisfaction and business profitability are interrelated in the long term.
With the aim of dealing with customers and satisfying their demand, Apriva, a provider of end-to-end wireless transactions and secure information solutions, has introduced the Apriva Customer Education (ACE) portal, an intuitive self-help and customer support portal.
According to a statement, Apriva offers customers fully-managed, end-to-end, security solutions to meet the exacting security and reliability requirements of government and private companies.
Apriva Customer Education (ACE) portal is a web-based service that enables customers to access Apriva’s internal knowledgebase to instantly find information regarding payment terminals, network security, software, and other topics that affect the performance of Apriva’s wireless payment solutions.
ACE also helps users to connect with Apriva personnel via chat to receive real-time assistance.
ACE includes 24/7/365 web service access, live agent support for seven days per week, ability to review personal histories of interactions with the knowledgebase, and feedback loop to share personal experiences.
The customers with Apriva BackOffice accounts can access ACE online and can avails its benefits that are designed to help customers find pertinent information regarding their wireless point-of-sale solutions.
“The introduction of ACE reinforces Apriva’s longstanding commitment to provide the highest possible level of support to our customers,” said Stacey Finley Tappin, Apriva’s vice president of sales and marketing.
Adding, “By offering unlimited access to our Apriva knowledgebase, combined with live agent support, our customers will have the most up-to-date information regarding the technologies they rely upon to conduct business.”
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