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Clipper Opens the Third Customer Service Center at Oakland to Serve its East Bay Customers

August 06, 2012

Clipper, a project of the Metropolitan Transportation Commission, the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area, provides an all-in-one transit card that keeps track of any passes, discount tickets, ride books and cash value loaded onto it, allowing the riders to customize their cards for their own transit needs. In partnership with AC Transit, Clipper now opened its  third in-person customer service center   at AC Transit headquarters, 1600 Franklin Street in Oakland (between 15th and 17th streets). The new center represents the company’s first in-person customer service center in the East Bay area.

Open from 8 a.m. to 5 p.m., Monday through Friday, the new customer service center gives Clipper customers in the East Bay a more convenient option to access in-person customer service for the regional transit fare-payment system. Prior to the opening of the new center, Clipper customers had to travel all the way to one of Clipper's two San Francisco customer service centers, located in the Embarcadero BART/Muni station and in the San Francisco Ferry Building, to get customer service in person.

Customers can come to the new customer service for a variety of services such as getting a new adult Clipper card or getting a new Senior or regular (non-personalized) Youth Clipper card, which are available on the spot.

At the facility, the customers can apply for an AC Transit personalized Youth Clipper card , required to purchase an AC Transit 31-Day Youth pass (youths will receive their personalized card in the mail).

The customers can also visit the facility to get next-day replacement and balance restoration for a lost or stolen registered Clipper card or to get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card.

At the center, the customers can also check their card balance, as well as load all participating transit agency passes as well as cash value.

“We know that it can be a hardship for people to travel to San Francisco to replace a card that they use every day. We hope this new location, near both the 12th St. and 19th Oakland BART stations, will make it easier for our East Bay customers to access the in-person Clipper services they need,” director of the Metropolitan Transportation Commission's Electronic Payments section commented in a statement.

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Edited by Brooke Neuman