Contact Center Solutions Featured Article

LivePerson Receives 2012 CRM Excellence Award from CIS Magazine

May 15, 2012

Commitment to customers and clients and expanding customer relationships lay the foundation for success, and LivePerson, Inc. was honored with Customer Interaction Solutions 2012 CRM Excellence Award from TMC for its effort to improve customer experience with LP Chat.

“We are honored to be recognized by Customer Interaction Solutions for the value that our technology provides to our customers' relationships and ultimately their businesses," Robert LoCascio, founder and CEO at LivePerson, said in a press release.

LivePerson's LP Chat is an example of how sophisticated technology can combine with business intelligence to produce compelling customer experience enhancing solutions, according to company officials.

This "intelligent engagement" is driven by real-time behavioral analytics, an offshoot of a dedicated effort to understand business objectives and customer needs.

Using LP Chat, businesses can connect with customers in a meaningful way, regardless of where they are and across many channels, in a secure, reliable and efficient manner. This has resulted in higher conversion rates and outstanding customer experience across the customer lifecycle.

The CRM Excellence Awards are given to acknowledge the improvements and positive impacts that a product has made to a client's business and how it has contributed to extending and expanding customer relationship.

Rich Tehrani, CEO at TMC, observed that LivePerson had amply demonstrated that LP Chat improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain customers.

LivePerson received the Best e-commerce Solution in 2011, and was named Company of the Year by Frost and Sullivan in 2011.

Customer Interaction Solutions has been the premier publication in the CRM and has been the voice of the call/contact center, CRM and teleservices industries since 1982.

Other news reports LivePerson also received the CODiE award for Best Content Management Solution in 2012 and for Best e-commerce Solution in 2011, and has been named a Company of the Year by Frost and Sullivan in 2011.

Edited by Braden Becker