Contact Center Solutions Featured Article

Customer Interactions Solutions Magazine Honors 24-7 Intouch as Top Teleservices Provider

May 15, 2012

Canadian teleservices provider 24-7 Intouch was once again named to Customer Interactions Solutions Magazine’s 27th Annual top 50 Teleservices Ranking list. The company ranked fifth in the Interactive category this year after earning the eighth slot in 2011 and the 31st ranking in 2010.

24-7 Intouch also placed fifth as an International Outbound and seventh as a National Inbound provider. Overall, 24-7 Intouch raised its Global Aggregate score from 25 to 13 in 2012’s ranking list.

“Being recognized for the seventh consecutive year as a leading contact center, and for the first year as a U.S Domestic solution provider, is an honor,” said Greg Fettes, President and CEO at 24-7 Intouch. “As we continue to grow and expand operations, we will maintain our ‘boutique’ approach and focus on training highly qualified agents to seamlessly represent our clients through our multichannel offerings.”

In 2011, 24-7 Intouch added an onshore Denver facility that dramatically increased its capacity. The company placed for the first time in the U.S. Domestic Inbound and Outbound categories as a result.

“The editors of Customer Interaction Solutions have ranked 24-7 Intouch as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO at TMC, the magazine’s publisher. “This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies.”

Just last month, 24-7 Intouch launched a social media arm called Social Herd. Within the social Web, Social Herd provides monitoring, moderation, engagement and insight for brands. The company launched the social media management segment in response to an increasing need from customer services managers to manage social media conversations.

For SMBs, 24-7 Intouch runs a shared contact center model, delivering phone, chat and e-mail solutions. For larger enterprises, the company delivers its dedicated call center, which provides sales and high-touch customer solutions for both large corporations and high-traffic Websites.

Ninety-six percent of 24-7 Intouch’s client base is located in the United States. The company and others featured in the Top 50 Teleservices list will be featured in the April 2012 issue of CIS Magazine.

Edited by Braden Becker