Contact Center Solutions Featured Article

PENSRUS Gives More Customer Service Benefits to Clients

March 08, 2012

There are two tools that can help make or keep a business successful: technology and customer service. Business technology encompasses a wide range of hardware, software and services that help keep businesses running and enhance current operations. Technology can play into every aspect of business and can help small businesses look bigger, while making large businesses more efficient. Customer service on the other hand, plays an even more important role because it deals directly with an enterprise’s ability to generate income and revenue. The better the customer service, the better the business.

PENSRUS, a company known for personalizing advertising materials and developing personalized pens, has decided to begin offering even more services by providing help to all potential clients and customers that are looking to increase enterprise revenue through marketing and advertising.

“Excellent customer service is crucial to any successful business, and here at PENSRUS, we hold customer service to the highest degree,” said PENSRUS CEO Henry Morgan. “We guarantee a pleasant buying experience when you work with us.”

A customer service experience can change the entire perception a customer has of an organization. Although many have said that businesses seem to care less about the customer and more about profits, it looks like PENSRUS is trying to change that attitude by giving back.

PENSRUS has been around for more than 50 years and sells over 10 million custom business pens a year. Every year, the company challenges itself to keep producing a quality product that will make customers continually come back to purchase from them. The Better Business Bureau, a company that rates businesses and allows for customers to comment on their experiences, has repeatedly given PENSRUS an A+, which is the highest rating a company can receive relating to their business practices.

Now, besides offering quality customer service, the company has changed some of its fees around in favor of the customer. Currently, when placing an order you will no longer have to “sign up” with PENSRUS and pay an initial fee to begin using the customizable service. Users also won’t have to pay an additional fee if they want to use their own logo or design.

These small changes help make PENSRUS a company that people like to deal with and order from. PENSRUS didn’t say how long these changes would be in effect. Most can assume that PENSRUS’s new deals will be around for a while, helping businesses increase its brand awareness by using promotional pens and new marketing materials.

Edited by Rich Steeves