Contact Center Solutions Featured Article

Avtex to Acquire Call Center and VoIP Division of Sage Innovations

March 08, 2012

Avtex, a provider of integrated, interaction solutions, this week announced the completion of the acquisition of the contact center and VoIP division of Sage Innovations, an Interactive Intelligence reseller based in Chesterfield, Missouri. As part of the agreement, Avtex acquired a portion of Sage's intellectual property, technical resources and regional Interactive Intelligence customer base.

Avtex offers customer experience solutions that enable businesses to optimize interactions with their customers, employees, partners and prospects through communication and collaboration technologies. It's also a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner. The company offers solutions in contact center, unified communications (UC), CRM, portals and collaboration, notification, infrastructure solutions and application development

“I am amazed how quickly our team can integrate an acquisition and infuse additional value to a new customer base,” said George Demou, President of Avtex in a press release. “We chose the Sage acquisition in latter 2011 because our companies have very similar values and a commitment to innovation. The addition of Sage's superior product line, expert resources and loyal customer base is also a way for us to continue to build upon our already strong partnership with Interactive Intelligence,” Demou added.

Avtex earned a place as one of Interactive Intelligence's top North American partners in 2011, winning the company's Pace Setter Contact Center Award. “As an Interactive Intelligence reseller since 1997, Avtex is one of our most experienced partners,” said Interactive Intelligence sales VP, Paul Weber. “With this acquisition, Avtex adds valuable IT infrastructure capabilities that offer customers an even more complete contact center and unified communications solution.”

Under the terms of the acquisition, Sage will maintain its current office location in Chesterfield and continue to support their existing business lines including storage, virtualization and infrastructure.

Edited by Rich Steeves