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ContactCenterSolutions Contact Center Week In Review

April 18, 2008

This week's edition of the ContactCenterSolutions Contact Center Week In Review is packed with plenty of contact center feature articles, announcements and new partnerships to keep you abreast of all the latest in the contact center world.
GlobCom made headlines this week with the announcement that it would begin a new operation in the Dominican Republic expected to create 500 jobs. Read more about it HERE.

Contactual made headlines as well this week when their virtual call center solution was noted for helping a financial services company to expand.
“We had no queue for handling waiting calls,” said Darryl Reed, AFS’ vice president of business development and co-founder of the company, in a case study from Contactual. “We had no visibility of the volume of calls or the time spent on each call. It was incredibly inefficient.”
Contactual's On Demand Call Center solution was also highlighted in this feature article for helping WebConverse to improve its client relationships and reduce costs.
Speaking of virtual contact center solutions, VoltDelta and Transera have announced they signed a commercial reseller marketing partnership aimed at helping both companies focus on providing enhanced virtual contact center solutions worldwide.
As per the partnership, Transera’s Seratel on-demand contact center software will be combined with VoltDelta hosted solutions.
This week, FurstPerson, a provider of call center hiring and pre-screening tools for the call center launched the Call Center Hiring and Pre-employment screening channels on ContactCenterSolutions. Below are some of the latest feature articles:
Finally, want to learn the secrets to contact center performance success? ContactCenterSolutions has got you covered. CLICK HERE.
That’s all for this week, but be sure to check back with ContactCenterSolutions throughout the week for all the latest in contact center-related news as it happens! Until next week…..
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.