Voxeo, a provider of solutions that unlock communications products, has entered a partnership with Infracast, a company that develops customer-driven systems for implementing effective and multichannel communication strategies.
Under the new agreement, Infracast will help Voxeo’s secure on-demand, cloud-based facilities offer outbound messaging as part of its Enterprise Message Exchange (EMX), a hosted, Web-based application complying with high volume SMS, voice, e-mail and social media. The solution also supports fax communication between enterprises, their customers and staff members.
Solutions by Voxeo resolve challenges that hinder organizations from flexibly creating, managing, analyzing and optimizing their voice, SMS, instant messaging, Twitter, Web chat and mobile Web unified communication and self-service applications. Infracast made its foray into the SMS text delivery market through the U.K. Financial Services sector, and has now expanded its operations within a global customer base comprising of banks, airlines, emergency services and retail businesses. It manages more than 30 million messages every month on behalf of its corporate customers.
With the new agreement, Voxeo’s voice-based features have been incorporated into Infracast’s SMS and hosted e-mail messaging services, which provide enhanced multi-channel messaging capabilities to its customers.
“We are very impressed with the range of services and solutions that Voxeo provides,” commented David Angers, chief technology officer at Infracast. “Voxeo made it very easy for us to integrate voice messaging into our platform. Voxeo has a proven track record of reliable service delivery and excellent 24/7 support. We are excited to work with Voxeo as a strategic partner moving forward.”
Infracast aims at making its array of services able to support the development of complex and interactive multi-channel messaging solutions, and to incorporate outbound voice capabilities into its current core platform.. The company hopes it will be able to achieve both goals by having Voxeo as a technology partner.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.
Stay in touch with everything happening at ITEXPO. Follow us on Twitter.