Contact Center Solutions Featured Article

LogMyCalls Named a Recipient of INTERNET TELEPHONY Product of the Year Award

January 11, 2012

LogMyCalls has recently received the 2011 Product of the Year Award from Technology Marketing Corporation's INTERNET TELEPHONY Magazine, the IP Communications Authority since 1998.

LogMyCalls is ContactPoint’s new product that provides contact centers and other enterprises the unprecedented opportunity to optimize customer interactions and sales performance in measurable ways.

"I am happy to grant LogMyCalls a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that LogMyCalls displays quality and innovation, plus provides real needs in the marketplace," stated Rich Tehrani, CEO, ContactCenterSolutions, in a release. "I would like to congratulate the entire LogMyCalls team for their commitment to advancing IP communication technologies."

With market-leading features including call analytics, call recording, call searching, tagging, commenting, scoring and goal-setting, LogMyCalls allows users to score calls on specific, customizable criteria to measure customer service performance.

"This award is a significant honor for LogMyCalls," ContactPoint CEO Jason Wells said. "We appreciate ContactCenterSolutions for their recognition and know that the advanced capabilities of LogMyCalls will indeed have a significant impact on the industry."

ContactCenterSolutions, a global, integrated media company, publishes INTERNET TELEPHONY magazine, which provides unbiased views of the complicated converged communications space. It also offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs.

The Product of the Year winners are published in the Jan./Feb. issue of INTERNET TELEPHONY Magazine.

In related news, ContactPoint LLC has recently introduced a public beta version of for companies seeking optimized performance management in their sales and marketing efforts.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.

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Deepika Mala is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves