Contact Center Solutions Featured Article

Adapt Receives Interactive Intelligence Conquest Award Eighth Consecutive Time

December 06, 2011

For the eight consecutive year, Adapt Telephony Services, a reseller and systems integrator of the vendor’s contact center automation and enterprise IP telephony solutions, has won the 2011 Interactive Intelligence Conquest Award.

The Conquest Award is given to the Interactive Intelligence reseller that has signed the most new contact center and enterprise customers throughout North America during the award evaluation period.

During the Conquest Award evaluation period of July 1, 2010 to June 30, 2011, Adapt signed a total of 18 new contact center and enterprise customers. All these organizations purchased Customer Interaction Center, the Interactive Intelligence all-in-one IP communications software suite.

“With the most new customers signed for both CIC contact center and enterprise deployments, Adapt has shown a unique ability to equally satisfy business user and agent needs,” said Paul Weber, Interactive Intelligence vice president of sales, in a release.

CIC is an all-in-one IP communications software suite that provides multichannel contact center automation and enterprise IP telephony functionality for mid-size to large organizations.

Officials said that based on open standards, CIC’s unique single-platform architecture was designed to eliminate the cost and complexity introduced by multipoint products.

“We proved once again that people, performance and a passion for innovation make all the difference for companies seeking unified IP business communications solutions,” said Jerry Brown, vice president of sales at Adapt. “Earning another Conquest Award is a reflection of our continued ability to listen, learn then provide the solution that best meets critical customer needs.”

Interactive Intelligence reported 2010 revenues of $166.3 million and was named for the second consecutive year Frost & Sullivan’s 2011 Company of the Year, Contact Center Systems, North America.

In related news, Interactive Intelligence Group has been ranked number eight by Forbes Magazine among America's Best Small Companies.

Deepika Mala is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves