Contact Center Solutions Featured Article

SpeechCycle Announces 50 Million Automated Calls with Rich Phone Applications

March 31, 2008

SpeechCycle has announced it automated more than 50 million natural language contact center interactions using its Rich Phone Applications (RPAs).

SpeechCycle's Rich Phone Applications (RPAs) offer callers an advanced experience by integrating customizable voice user interfaces with enterprise applications and web services.
"When many in the industry were still questioning whether or not speech technology was even viable as a user interface for enterprise applications, SpeechCycle was already automating one of the most demanding customer service areas -- Triple Play technical support for cable subscribers. Better yet, we deliver connected speech through our highly scalable and flexible SaaS model," said Zor Gorelov, SpeechCycle CEO.
SpeechCycle automates customer support calls for four of the top five cable service providers in the U.S.
The company has also announced it is expanding into new markets and will take the success of the SpeechCycle rich phone application model for Triple Play technical support to also offer speech applications that integrate natural language with enterprise applications and transactional business processes in new industries to enhance customer care experiences.

"By providing a SaaS-based voice application development and runtime environment that seamlessly connects with enterprise support, billing, provisioning, diagnostics, web and CRM applications, something we refer to as 'rich phone applications', we can offer breakthrough value for existing and emerging new speech markets," also commented Gorelov.

Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
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