Contact Center Solutions Featured Article

WorkSpace Communications Announces Partnership with AltiGen Communications

November 08, 2011

WorkSpace Communications, a premier cloud provider of unified communications solutions, signed a partnership agreement with AltiGen Communications, Inc. to deliver a robust hosted, software-as-a service-based contact center solution for Microsoft Lync.

Officials said that the hosted Lync Contact Center can be integrated and deployed with both WorkSpace Communications' hosted Lync offering or with an existing premise-based Microsoft Lync Server solution.

Clients, with the help of the new WorkSpace Contact Center solution, will have the ability to integrate the productivity benefits of the Microsoft Lync Unified Communications environment, with the sophistication and efficiency of contact center technology via AltiGen's MaxACD platform.

WorkSpace Communications has extended its leadership by offering this integrated Lync Contact Center solution.

"We're extremely pleased to partner with WorkSpace Communications on this integrated offering," says David Tang, VP of Service Provider Sales & Marketing at AltiGen, in a release. "It combines our unparalleled MaxACD contact center solution with the gold standard in unified communications technology to give companies a great suite of productivity, efficiency and flexibility business tools."

Including features like Automated Call Distribution, Auto Attendant, quality monitoring and call recording, AltiGen's software-based platform also offers native Microsoft Lync integration.

"The integration capabilities between the AltiGen MaxACD and the Microsoft Lync™ platform provide strong competitive advantages for companies that need both contact center and unified communications capabilities," says Bryan DiGiorgio, CEO of WorkSpace Communications. "We are offering it both as a part of our comprehensive hosted solution and for customers that have their own premise-based environment, consequently meeting the needs of companies at various stages of their platform development."

In related news, WorkSpace Communications launched its complete suite of unified communications and collaboration tools as part of the Intel AppUp Small Business Service built on the Intel Hybrid Cloud platform.

Deepika Mala is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves