Contact Center Solutions Featured Article

Avtex Recognized by Interactive Intelligence for Generating Highest Sales Revenue in North America

November 07, 2011

Avtex, a company with expertise in contact center, UC, CRM, portals and collaboration, notification, infrastructure solutions and custom application design and development, recently won a prestigious award from Interactive Intelligence Group Inc.

According to a press release, Avtex is the recipient of the Interactive Intelligence annual Pace Setter, Contact Center award. The company received its Pace Setter Award at the annual Interactive Intelligence Partner Conference held recently in Indianapolis, Indiana.

It should be mentioned that Avtex is also a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner.

The Pace Setter award is given to the reseller that generates the most North American contact center sales revenue. Revenue for this award was based on most contact center seat licenses sold in North America of the Interactive Intelligence Customer Interaction Center (CIC), the vendor's flagship all-in-one IP communications software suite. This year’s result, according to Avtex, was based on the results of revenue evaluation from July 1, 2010 to June 30, 2011. Contact center solutions represent a significant percentage of Avtex’ business. The company, which has 1200 contact center customers, reported $50 million in sales revenue last year.

Interactive Intelligence sales VP, Paul Weber explained that the award has been given to Avtex to recognize how well the company understands not only the contact center, but the importance of the entire customer experience. “By using its extensive knowledge of CIC's very flexible architecture and carefully listening to customer needs, Avtex has shown that it can consistently adapt our software to maximize customer value, thus increasing their return-on-investment,” Weber said in a press release.

The Interactive Intelligence CIC software suite is used by both mid-size to large organizations. Based on open, single platform architecture, the software supports contact center automation, enterprise IP telephony, and business process automation functionalities.  By eliminating the requirement for multipoint products, the software reduces the cost and complexity associated with contact center operations.

Earlier this year, Avtex announced an addition to its Contact Center optimization portfolio and the launch of new Communications Enabled Business Process (CEBP) applications for Unified Communications. The new products, according to the company were designed to provide organizations with faster, more efficient ways to communicate and collaborate.

Madhubanti Rudra is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves