Contact Center Solutions Featured Article

Weichert Realtors Adds HyperOffice to Drive Efficiency

March 11, 2008

Weichert realtors should expect to have better capability within their systems as the franchise arm of Weichert Realtors has added HyperOffice to the tools, systems and services qualified for use by nearly 7,500 sales associates at roughly 350 sales offices in 35 states.

This collaboration suite operates as an online virtual office, with nothing to download or install, and is available to Weichert agents and brokers at WeichertOffice, “the online offer for Realtors.”
"HyperOffice plugs into the operating systems, market-driven programs, and readily customizable, field-proven tools that address every area of business management, growth, and performance," said Ann Harper, vice president of Administration and Information Services for Weichert Real Estate Affiliates Inc. in a Tuesday statement.
Weichert Real Estate Affiliates Inc. was named one of the nation's top franchises in the 29th annual Franchise 500 ranked by Entrepreneur Magazine.
"This is one of the best pieces of software we have ever paid for over seven years in business," said Bryan K. Crabtree, president and chief executive officer of Weichert, Realtors - Dean-Kelby, in Tuesday’s statement.
This franchise was one of the first to use HyperOffice. Weichert Realtors – Dean-Kelby operates offices in South Carolina and Tennessee. More than 350 sales associates, managers and staff use HyperOffice to help customer buy and sell roughly 2,000 homes per year.
"It's dependable," said Crabtree. "It works. It helps you manage everything by category, contact, project, task and group. You stop using Microsoft Outlook; you don't need it. You don't need to manage six databases and software programs on multiple computers and smartphones as you go from property to office to meeting each day. There's no maintenance. It becomes a one-stop shop; you just go online, sign in, and everything you need is there."

HyperOffice operates as Webware, or software-as-a-service (SaaS). Such a platform makes it easier for owners, employees, clients, partners and suppliers of growing businesses to collaborate, plan projects, share and edit documents, share address books and contacts, schedule meetings, coordinate calendars, and stay connected via e-mail.
The software offers growing organizations the power and productivity of collaboration software that traditionally only the largest company with an IT budget to match could afford.
Features include business-class email without spam and viruses; document management with online storage, versioning, user rights and workflow; contact management, scheduling, task management, project management, discussion groups, security, backup, the ability to build Intranets, Extranets and business portals, and more.
"HyperOffice provides an online office for realtors," said Farzin Arsanjani, president of HyperOffice. "The workspace is online for any sales associate and office manager to use with any PC, Mac or handheld device that has access to the Internet.
Arsanjani continued: "This means broker/agents can eliminate scheduling conflicts with a central calendar. Even when you're at an open house, you can look up a person from the office contacts list, compose an email, attach a contract stored in the group folder, and hit send - all while working with prospective buyers and sellers."
"Best of all, as Webware, there's nothing to install, nothing to maintain and upgrade. You don't have to buy any hardware or software, or hire any IT specialists," Arsanjani added.

Realtors are one of the original mobile professionals. They must be able to operate on-the-go and have the necessary tools at their fingertips while in the field. Such capability can eliminate wasted time and can ensure that the professional can deliver first-rate customer service at all times.

For the franchise or corporate office, the solution provides ease of use and smart implementation as it does not require downloads or hardware implementation. The benefits are extensive and the integration is designed to be seamless to start meeting the needs of the mobile professional today.

Don’t forget to check out ContactCenterSolutions’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Convergence in Telecommunication, brought to you by Comarch.

Susan J. Campbell is a contributing editor for ContactCenterSolutions and has also written for To read more of Susan’s articles, please visit her columnist page.