Contact Center Solutions Featured Article

Interactive Intelligence Events Explore Trends in Contact Center Expansion

October 05, 2011

Interactive Intelligence, a provider of a diverse portfolio of IP business communications solutions all over the world, has just revealed plans to host two seminars in Saudi Arabia that will highlight key trends in the contact center industry, simultaneously showing how new technology on the market will help to improve overall customer satisfaction. 

According to a recent article, the events are scheduled to be held on October 17th at the Le Meridien Hotel in Jeddah and on the following day at the Sheraton Hotel in Riyadh.

Abdul Nasser Bangcola, country manager, Saudi Arabia at Interactive Intelligence, said in a statement in regards to the not-to-miss events, "Every professional in the contact center industry knows that innovation, flexibility and reliability are key differentiators. Whether it is in service, content or technology. Our seminar will focus on the latest technology advances in the industry and how organizations can leverage technology to create a competitive advantage and provide outstanding customer service. Senior executives from our headquarters in the UK and the US will be flying in to share their knowledge and expertise with seminar attendees."

Some of the areas that the seminar will touch on include ways to increase productivity and performance within contact center environments while leveraging already existing resources, as well as technology that can assist with streamlining customer interactions and business processes.

In recent news, ContactCenterSolutions reported that The Interactive Intelligence Foundation, the nonprofit division of Interactive Intelligence Group Inc., have just launched a new blog that has been designed to provide best tips and advice for support charities that work tirelessly to make the lives of at-risk youth better on a daily basis.

The Interactive Intelligence Foundation Blog will act as forum for donors, volunteers, and community members to remain up-to-date with all of the most current projects the foundation is working on, sharing information about upcoming events and the charities it supports. In addition, the blog will cover certain topics in-depth including volunteerism, at-risk youth empowerment and technology education, a press release revealed.

Jamie Epstein is a ContactCenterSolutions Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC as a Web editor for ContactCenterSolutions. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Chris DiMarco