Contact Center Solutions Featured Article

Verizon Business Positioned in Leaders Quadrant for North American Help Desk Outsourcing Services

March 06, 2008

Honoring Verizon Business for their quality Help Desk outsourcing services, Gartner has placed the company in its Leaders Quadrant for Help Desk Outsourcing Services, North America, 2008.

Averaging more than 2.5 million help-desk calls annually and offering support for hundreds of thousands of users, Verizon Business' Help Desk Services are enhanced to provide end-user satisfaction and can be customized to meet an organizations specific IT goals and objectives.
Gartner's Leaders Quadrant report, "Magic Quadrant for Help Desk Outsourcing Services, North America, 2008," analyzed 24 leading providers of help-desk outsourcing services with more than $15 million in help-desk revenue from North American clients.

Criteria for recognition in completeness of vision includes: market understanding, offering strategy, business model, innovation and geographic strategy and criteria for recognition in ability to execute includes: product/service capabilities, customer experience, market responsiveness and track record, overall viability, and operational attainment.

Nancy Gofus, Verizon Business senior vice president and chief marketing officer, said, "We believe this placement confirms our help-desk outsourcing expertise and our world-class services and tools, as well as our understanding of how to deliver top-notch support to end-users in the enterprise. Help-desk outsourcing services are among our many solutions offerings that enable organizations to outsource specific IT functions to a trusted industry leader. These services are especially beneficial for companies moving to a single- source provider for both IT and networking services."

Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
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