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Cell C Opts for Comverse ONE Billing & Active Customer Management

September 26, 2011

Cell C, a major South African mobile service provider with more than 8 million retail subscribers, selected Comverse ONE Billing & Active Customer Management to support its strategic wholesale business, with an immediate focus on supporting its Mobile Virtual Network Enabler wholesale service branch.

The robust solution will help open doors to a rich variety of business opportunities and partners for differentiation, cash flow and growth.

In a release, Catherine Bieri, executive of Wholesale at Cell C, said, “Cell C has ambitious plans in the wholesale arena within South Africa.”

“Comverse ONE will empower Cell C to provide our MVNO base with innovative service offerings tailored to their customers' needs and brand customization, with a consistent customer experience across all touchpoints. We look forward to servicing businesses of various shapes and sizes, from niche brands to large organizations, to many new MVNOs. This is an exciting time for Cell C.”

Company officials said that the Comverse ONE solution is distinguished by its extensive range of advanced MVNE capabilities that span CRM, self-service, order management, rating, charging, revenue settlements and billing to support wholesale retailers and MVNO/MVNE models.

Some of the specific capabilities of the solution include data segmentation to drive branding and MVNO-specific campaigns, flexible billing models such as direct billing or billing on behalf and configurable retailer/MVNO/MVNE specific end-to-end business processes.

Comverse is the world's major provider of software and systems enabling converged billing and active customer management, mobile Internet, and value-added services.

In related news, Bolivian telecommunications service provider Nuevatel selected Comverse ONE Billing & Active Customer Management for converged rating and charging to enhance its Viva market offering and achieve significant OPEX reduction.

Deepika Mala is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Jennifer Russell