Contact Center Solutions Featured Article

Time Trade's Self-service Solution Increases Sales and Customer Satisfaction

February 21, 2008

TimeTrade Systems announced that its Web-based solution has been adopted by many customers who use it to increase sales, improve customer satisfaction, and reduce costs.
 
TimeTrade Systems is a provider of self-service appointment scheduling solutions, for large enterprises and for individuals. The company's enterprise customers include some in financial services, retail and healthcare, as well as a strong presence in government agencies and education.

 
TimeTrade also announced that it won 30 new customers, in the fourth quarter of 2007, covering areas of healthcare, retail, financial services, government and educational markets. To name some of its new customers, are- Bosley, Berkeley HeartLab, Sonora Quest Laboratories, and Mayo Clinic Health Solutions, the Port of Seattle and the Spanish Consulate of San Francisco and Quinnipiac University.
 
New customers of Time Trade have adopted Time Trade’s Software-as-a-Service (SaaS) or licensed solutions to improve the scheduling of activities, such as diagnostic tests to hair restoration consultations, admission interviews, credentialing and visa applications.
 
"We have 88 centers across the globe and have performed more than 200,000 hair restoration procedures," said Jesus Arriaga, CIO Executive Consultant at Bosley, in a statement, "The hallmark of our 34 years both as a business and as a medical practice is how we treat our patients. If we can make appointment scheduling easier - at the convenience of the patient day or night - we give them great service and enable them to more quickly start the process of changing their hairlines and their lives. We chose TimeTrade because they have the experience, expertise and solid customer base to make this a seamless process and to work with us to customize our solution."

Time Trade’s Web-based SaaS solution is highly configurable and is of enterprise class. It easily manages thousands of concurrent users and millions of transactions per month. More than 160 million appointments have been scheduled through TimeTrade.
 
Some of the organizations have adopted to self-service or assisted-service appointment scheduling, using Time Trade’s Web-based approach, to achieve better management visibility into the scheduling process, book more appointments, enable contact center agents to close the loop with customers, empower customer communications with a "call-to-action, reduce costs, enforce rules and procedures and improve customer service.

"We're extremely pleased that our customer base continues to grow at a steady pace across healthcare, financial services, government, retail and education," said TimeTrade CEO Ed Mallen, in a statement.
 
Mallen continued: "In addition to the many new customers announced today, we are seeing our existing customers expand their deployment of TimeTrade for a broad range of applications including appointment setting across more locations, augmenting walk-in business with appointments and generating repeat business through special offers sent in email. We closed 2007 having met significant milestones and look forward to another excellent year in 2008 with our entry into personal appointment scheduling."
 
Enterprise customers also include Charles Schwab, PETCO, Blue Cross Blue Shield, Department of Homeland Security and Harvard University.

TimeTrade recently announced TimeDriver which is a personal appointment scheduler for individuals to book a steady flow of appointments with prospects and customers through a single email outreach or Web site visit.


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Jayashree Adkoli is a contributing editor for ContactCenterSolutions. To read more of Jayashree’s articles, please visit her columnist page.



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