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CRM System for Vehicle Transportation Introduced by

February 05, 2008, an automobile industry software vendor, has announced a new online vehicle management tool for automating vehicle transportation, both for auto dealers and car carriers. It's built right into the CentralDispatch Web-based system and is described by company officials as "essentially a CRM system for vehicle transportation."

The tool is designed to save auto dealers, transport brokers, manufacturers and other shippers time and money by transforming a paper, fax and phone-based procedure into an automated process that connects shippers to car carriers on the Internet.
From a dealer beginning to move a vehicle, until delivery, the tool provides visibility online with e-mail alerts whenever the vehicle status changes. The dealer and the carrier can both track progress and interact in a structured way through the Web site. A dealer can log onto the site at any time from any location and have immediate access to the status of his vehicles in transport.
The auto dealer simply posts the details on concerning any vehicles he wants to transport, including pickup and delivery locations, and make and model.
Once he has heard back from interested carriers, usually within a day, he logs onto CentralDispatch and clicks "assign" to choose his preferred carrier. The carrier then logs on to review the contract details, and, if all looks good clicks "accept" and the contract is executed. Both the carrier and the auto dealer can then track the entire process online, anytime and from any location.
Last month announced that 2007 was a year of unprecedented expansion for the company: it added 629 auto dealer subscribers nationwide and now services more than 1,500 dealers.
It also added a significant number of car carriers. Auto dealers can now gain access to virtually every licensed interstate car carrier in North America, a total of more than 5,000 carriers and tens of thousands of trucks.

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David Sims is a contributing editor for ContactCenterSolutions. To read more of David’s articles, please visit his columnist page. He also blogs for ContactCenterSolutions here.