Contact Center Solutions Featured Article

OpenSpan Webinar Highlights The Ways Desktop Integration Can Optimize Agent Productivity

January 31, 2008

For any business interested in finding out how to optimize agent productivity, an upcoming Webinar, "Optimizing Agent Productivity with Desktop Integration," is an event you won't want to miss.
The free ContactCenterSolutions Webinar sponsored by OpenSpan will be held on Wednesday, February 27, 2008 at 2:00 pm ET, 11:00 am PT, and will include ways to improve business impact through agent productivity.

The Webinar will highlight the ways desktop integration makes it is possible to relieve frustrated agents from having to toggle back and forth between multiple applications as well as eliminates the need for agents to enter the same data over and over again.
Desktop integration can change the way agents interact with their desktops and make it possible to achieve decreased call times and improved customer satisfaction.

OpenSpan provides application integration and automation software for the enterprise so they can rapidly realize ROI benefits and reduces the risk of application integration.

Join Francis Carden, CEO, OpenSpan and TMC Associate Editor Erik Linask to learn how the OpenSpan Platform can help alleviate business pains.
Live demonstrations of the following will also be held during the Webinar:
--Rapid integration of web and desktop-based applications plus web services
--Visual modeling of business process automations
--Extending existing applications by adding new business logic
--Providing customer-facing employees a single view across wide range of applications
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
For all the latest enterprise IP communications, unified communications, and contact center news, please click here.