Contact Center Solutions Featured Article Migrates to Virtual PBX to Optimize Operations and Resources

June 15, 2011 has chosen Virtual PBX's Virtual PBX Complete system to help it streamline business operations, optimize its resources, and keep its employees connected. The hosted PBX phone service provides businesses with a professional, fully automated call answering and routing solution instantly.’s initial association with Virtual PBX began in 2007. The company at that time realized that like most corporations with a global reach, it needed an 800-number to receive orders from across the globe. With a workforce that functions from different locations across the world, FiftyFlowers understood the importance of having a central command center where it could make quick changes to its PBX system. As business expanded, the company decided to migrate to a VoIP solution, and opted to deploy Virtual PBX Complete this February.

In a release, Blu Atwood, co-founder and CMO of FiftyFlowers, said that "Before Virtual PBX we relied on a simplistic 1800 carrier in Canada that frequently dropped calls. We needed a PBX solution that was both scalable and affordable, and our search led us to Virtual PBX. By enabling us to pick from available bundled solutions, we saved a few hundred dollars within a month of deploying the system, while we benefited from all the great features of a traditional PBX."

By employing the Virtual PBX solution, successfully posted savings on its monthly phone bill and also effectively reduced the IT operational expenses and resource needs that come into play with traditional PBX systems. While making the shift to the Virtual PBX Complete system, decided to employ a mix of VoIP and landlines. This was to ensure that its employees choose a solution that best fit their needs.

Paul Hammond, CEO and president of Virtual PBX, commented that "FiftyFlowers is the perfect example of a growing business that needs a stable phone system in order to provide stellar customer service. Our Virtual PBX Complete is an all-in-one solution that allows our customers to choose the plan that best suits their needs, without having to skimp on features and reliability."

Deepika Mala is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.