Contact Center Solutions Featured Article

Call Centers India Highlights Importance of Customer Response via Inbound Call Centers

May 16, 2011

Call Centers India Inc, a provider of call center outsourcing solutions to small to large enterprises, said that call center outsourcing can actually provide a better approach to the Customer Relationship Management (CRM).

Consumers are very important for any organization and hence it is very important for organizations to understand the consumer response approach and study their reaction to improve their marketing strategies.

Customer response starts when a firm starts selling its product and services and people call back to know any internal issues. Call Centers India provides all types of customer care services including voice, live chat and e-mail support, technical, help desk support, product technical information and toll free response services.

The company’s services are used widely by call center industries across the world, clients, and partners for ensuring quality in customer service.

The customer response process can be related to multiple segments and can be executed for order fulfillment, query resolution, product inquiries, order taking, response to inquiry or feedback, subscription services, pre-sales post-sales and order fulfillment, documentation and payment queries and post-sales product support, said officials in a release.

The inbound call centers leverage different methods to reduce discrepancies that arise with inbound calling services. Call center outsourcing enhances CRM. Customer response through inbound call centers builds constructive competition and provides regular updates about a product or service.

Offshore call center services help businesses stand above the rest and also helps elucidate a deep knowledge about the present consumer trend. A better relation with consumers can be really helpful to develop marketing goals and reach the target community effectively, said company sources.

Summing up the advantages of customer response through inbound call center, Call Centers India sources added that better satisfaction among customers leads to customer retention and loyalty as all customers’ queries are answered promptly and effectively.

Consumers and their intentions can be understood fully well which in turn can transform the basic consumer response into important matters for product development or research methodologies. Customer response also can be used to study the effectiveness of a promotional strategy. It gives a better understanding of the marketing messages, added officials.

Headquartered in Seattle, Washington, CCI has Operations based in Noida, India, according to a report in ContactCenterSolutions. This wholly owned subsidiary of U.S Corporation uses Cisco technology platform.

Shamila Janakiraman is a contributing editor for ContactCenterSolutions. To read more of Shamila’s articles, please visit her columnist page.

Edited by Rich Steeves