Contact Center Solutions Featured Article

Interactive Intelligence's CIC 3.0 Receives Certification from JITC

April 29, 2011

Interactive Intelligence has announced that its all-in-one IP communications software suite, Customer Interaction Center (CIC) version 3.0, has received certification from the Joint Interoperability Test Command (JITC).

The CIC delivers an open, single-platform architecture, IP PBX switching and inherent multichannel processing that allows it to deliver comprehensive applications, including interactive voice response (IVR), skills-based routing, call recording, unified messaging and more. All of these applications are delivered without the standard cost and complexity that seem to be inherent in multipoint products.

With this certification, the CIC version 3.0 is now compliant with information assurance and interoperability requirements for the Department of Defense Private Branch Exchange 2 classification.

“CIC’s unique architecture, particularly its deep integration to Microsoft components, means reduced integration and simplified management for federal government customers,” said Joe Brookman in a statement. Brookman is the CEO of BROOKMAN LLC, a government technology services provider that led the Interactive Intelligence certification effort.

This certification is a definite benefit for DoD customers as the CIC software suite will deliver pre-integration with Active Directory, and PKI and Common Access Cards (CAC) for single sign-on to the desktop and telephony services.

Interactive Intelligence has deployed its software suite for more than 4,000 organizations throughout the world, making it a viable option for government agencies. Current customer organizations include the Department of Labor, the Department of Energy, the Department of Defense, the Department of Commerce, the Department of Homeland Security, and the Department of Veterans Affairs.

“This certification demonstrates our continued commitment to meet and exceed DoD information assurance and interoperability requirements, which began in 2008 with our first JITC certification,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “Combined with our dedicated government sales team and long track record of successful government deployments, we offer agencies a deep understanding of their unique technology needs and issues.”

In other Interactive Intelligence news, ContactCenterSolutions recently reported that the company has posted revenues of $47.7 million for the three months ended March 31, 2011, an increase of 36 percent from $35.0 million in the first quarter of 2010.

Interactive Intelligence has also been named one of Computer Reseller News’ (CRN) top 25 unified communications and VoIP vendors on its “Need to Know Vendor” list. CRN is a provider of educational resources and bases its top 25 list on a vendor’s demonstration of long-established unified communications practices and wide range of UC and IP PBX comprehensive indirect channels.

Susan J. Campbell is a contributing editor for ContactCenterSolutions and has also written for To read more of Susan’s articles, please visit her columnist page.

Edited by Patrick Barnard