Contact Center Solutions Featured Article

KarmaCRM, the New Web-Based CRM Software Helps Increase Sales Team Performance

April 06, 2011

John Paul Narowski, an expert in Internet marketing, claimed that the newly launched, Web-based customer relationship management software, KarmaCRM, will help sales team enhance their performances by enabling them to consolidate and share all their correspondence online. Behind a clean simple and usable interface of the software there is a powerful backend system.

A significant advantage the KarmaCRM holds over its competition is that it is hosted on the cloud enabling sales professionals and customer relation managers to access their info anytime, anywhere without needing special software. KarmaCRM is built to be their base-of-operations, a true information hub. Karma also helps team managers monitor the progress of their sales team and their leads. It can also be used to easily check who is completing their tasks and who has too many overdue deals.

John Paul Narowski commented that agile, lightweight and mobile are some of the major shifts now seen in what successful small businesses implement. Based on these revelations, they decided to build software that helped support those characteristics, wrapping the software around a business’ goals instead of the other way around. Using KarmaCRM, one immediately sees what is so special about it – and, it’s not an intimidating number of overly complex features, it’s the fact that it’s simple on the outside, yet agile on this inside.

The data stored in the KarmaCRM is backed up daily to multiple locations including Amazon S3 file storage. Its hardware is protected with Biometric authentication, key card access and 24/7 video surveillance. Users can also enable SSL within their organization settings to encrypt the information they send across the Internet.

Danyel Benoit of Promotec acknowledged that KarmaCRM stands above the rest because of its extremely user-friendly interface and intuitive ease of use. This is very important when considering user adoption of a CRM tool.

Narowski added that in this flattened world, effective use of technology is imperative to ensure one’s business remains relevant, competitive and profitable. Effective use of CRM can help them stay on task, collaborate, communicate and do more business, more efficiently.

Nathesh is a contributing editor for ContactCenterSolutions. To read more of Nathesh's articles, please visit his columnist page.

Edited by Janice McDuffee