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Enablence Strengthens Customer Service

March 31, 2011

Enablence Technologies, a supplier of fiber-to-the-home (FTTH) equipment for triple-play residential and business services and optical components and subsystems for access, metro and long-haul markets, has strengthened its customer service by adding several new customer service, training and support tools and programs.

New web management portal, SLA support, training and upgrade programs are some of the steps that have been taken by the company in order to enhance the customer service experience, said officials with Enablence Technologies.

"Just as Enablence revolutionized the way providers transform their networks, we are now revolutionizing customer service and support," said Tim Thorsteinson, CEO of Enablence Technologies, in a statement.

"This mix of innovative, self-service technology and hands-on, personalized training gives our customers expanded choices, allowing them to design the right level of interaction and education to fit their business model. And our expanded SLA structure and buy-back programs help customers maximize their return on investment for both current and new solutions," Thorsteinson commented.

"We already had a solid knowledge of Enablence products, but the Barcelona training course enabled us to deepen that general knowledge," said Romain Campoli, network administrator with Tutor. "We strongly feel that Enablence customers need to participate in training to validate a higher level of understanding of the Enablence products, not only as a benefit to their company but as a personal initiative to enhance their own careers," Campoli added.

Back in February, Enablence Technologies announced that TMC, a global, integrated media company, has named its BroadAccess Multi-Service Access Platform (MSAP) as a recipient of the 2010 INTERNET TELEPHONY Product of the Year Award.

BroadAccess MSAP offers service providers the most cost- effective copper solution available. Providers can offer new services based on their existing copper plant with minimum investment, allowing a continued financial focus on the transformation to fiber.

BroadAccess is a proven platform with over three million lines deployed worldwide, delivering highly reliable bandwidth intensive services, thus enabling a competitive advantage.

Anil Sharma is a contributing editor for ContactCenterSolutions. To read more of his articles, please visit his columnist page.

Edited by Jamie Epstein