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Omnivex Helps T-Mobile UK Improve Customer Experience with Digital Dashboard

February 10, 2011

Omnivex Corporation has announced that British cellular telecommunications provider, T-Mobile UK is relying on Omnivex software within its call centers in the United Kingdom.

The Microsoft Gold Certified Partner and provider of enterprise software for digital signage networks provides T-Mobile UK with a system to display the current RAG status view of the
call center metrics in addition to other important information.

T-Mobile UK is a part of Everything Everywhere Limited, along with Orange UK. This organization serves nearly 28 million people and is the United Kingdom’s biggest mobile communications company.

In search of a solution to help communicate a wide range of information in various formats to its customer support staff, T-Mobile UK turned to Omnivex. T-Mobile UK needed to deploy a powerful solution in its UK call centers and sought to use digital signage to improve the working environment for their customer support staff as a whole.

Omnivex was selected as it offered software to manage the digital signage system, which consisted of 33 large format digital displays within each of the three
call center locations. All of the pieces of the project were brought together by Omnivex Certified Reseller, proAV Limited.

"Omnivex software was able to display a varied format of data in a way that T-Mobile UK deemed key in its customer support staff providing the correct levels of customer satisfaction to its customers,” said Dan Phillpot, video communication specialist at proAV, in a statement.

T-Mobile UK has built a strong reputation for outstanding customer service, as well as extensive network coverage. The
call center digital signage put in place by Omnivex is helping the company to provide excellent levels of service to all customers, while also improving the working environment for all employees.

The system has proven to be essential for providing customer critical information that enables its customer support staff to provide a quality customer experience which results in increased customer satisfaction.

In other Omnivex news, TMC reported the company has been offering software development in the digital signage industry by advancing the functionality of its Moxie software with its latest release. Moxie allows users to create multiple graphic layers on non rectangular surfaces, group them, rotate them and orient them.

Susan J. Campbell is a contributing editor for ContactCenterSolutions and has also written for To read more of Susan’s articles, please visit her columnist page.

Edited by Janice McDuffee