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Intelestream Releases Intelecrm Version 3.5

January 27, 2011

Intelestream, a provider of CRM consulting and CRM software-as-a-service, recently unveiled the latest version of intelecrm, an enterprise-level CRM solution designed for small and medium businesses.

In a release, the Chicago-based CRM firm said that the new product release focuses on more options for integration and enhancements to order management functionality.

Developed in 2008, intelecrm follows a unique pricing model that allows for unlimited users for a flat fee. According to its maker, the application was designed as an affordable, turn-key CRM solution. The solution also allows customization according to individual requirements. All it takes to get started with intelecrm is an Internet connection and a Web browser, the company informed.

Recently, Intelestream has added a wide range of social CRM functionality to the application including a platform that enables sales, marketing, and customer support users to collaborate with one another while engaging with the outside world. Twitter, Facebook, and LinkedIn are among the many social media that connect with intelecrm.

Included in the release are more choices for credit card processing, and Paypal and Authorize.Net have been added to the many integrated CRM payment gateway options available with intelecrm.

intelecrm now enables users to convert Quickbooks Opportunities to Jobs. Additionally, all integration options are now bi-directional; meaning any modification to a record in intelecrm is documented in Quickbooks and vice-versa.

Google calendar integration enables users to synchronize activities including calls and meetings between Google Calendar and intelecrm. Modifications to records can be made either in the CRM or via Google calendar. Additionally, intelecrm Enterprise users have the option to integrate the intelecrm event planning tool with Google Calendar.

Users can now seamlessly archive Google docs in intelecrm. The integration enables users to continue to benefit from real-time collaboration and document sharing, but with the added benefit of not needing to exit the intelecrm environment. Organizations can also keep better track of which documents are being shared among users.

intelecrm now also offers a recurring opportunities solution for service companies selling subscriptions and memberships.

InsideView and intelecrm take salespeople several steps beyond basic contact data such as e-mail addresses, phone numbers, and titles. With the addition of media connections, blog references, and news updates, sales organizations can better identify and close new business. By implementing InsideView with intelecrm, customers benefit from increased CRM adoption, lead conversion and win rates. See related story.

According to company CEO Jason Green, the new features have been integrated in response to the strong customer demands.

“We are literally working on new features and integrations for intelecrm every day. The goal is to make the application central command for sales, marketing, support, and executive personnel. Basically when it comes to developing new functionality, if our customers ask us for it, we do it,” Green said in a statement.

Earlier this month, ContactCenterSolutions reported Intelestream’s implementation of a successful ROI driven CRM solution for Jaffe PR. The application is designed as an affordable, turn-key CRM solution that can be easily customized according to individual requirements. An Internet connection and a Web browser are all that is needed to use the application, so getting started is easy.

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Madhubanti Rudra is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf