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Broadview Networks to Deliver Accurate Calling ID Service to Customers

January 11, 2011

Broadview Networks, a business communications provider as well as an ITEXPO East 2011 exhibitor, will help customers in making a log of their calls, following the company’s signing with the Transaction Network Services’ Calling Name Service.

Broadview can now deliver an accurate calling ID service to improve its communication services that it provides to small business and corporate market. The changing over to CANM service will lead to fewer calls being routed to Broadway’s customer service centers because of incorrect CNAM responses. Hence, the company is able to deliver improved service overall to its customers.

Broadview uses TNS SS&, CLASS and 800 toll free services. Now it has turned to TNS service when it was time to renew its service agreement with CNAM.

John Carr, vice president of Broadview Networks, said, “The company has worked with TNS since the past seven years and TNS has really impressed us with their service. Hence when it was time to renew our new CNAM database contract, we were happy to find out that TNS has the largest and the most extensive databases in the USA.

The company is capable of meeting our stringent requirements. Since tying up with TNS again, there has been a significant reduction in the number of calls to our call centers. The quality of our caller ID service has also improved tremendously.”

Said Dan Dooley, president of TNS, “We are proud of the CNAM service, which is extremely accurate and reliable. We have achieved the reputation of continuing our investment and setting up a global market to ensure that authentic telco data is delivered and this leads to more accurate names available for caller ID displays. Hence the commitment to authoritative telco data reduces the related customer service issues that can happen due to incorrect data responses.”  

Broadview Networks also recently won a 2010 INTERNET TELEPHONY award.

 To find out more about Broadview Networks, visit the company at ITEXPO East 2011. To be held Feb. 2-4 in Miami, ITEXPO is the world’s premier IP communications event. Visit COMPANY in booth #1107. Don’t wait. Register now.

Kunal Vahalia is a ContactCenterSolutions freelancer. He has several years of freelance writing experience, including a stint working for as an SEO content writer. To read more of his articles, please visit his columnist page.

Edited by Tammy Wolf