Contact Center Solutions Featured Article

Fluency and Message Technologies Join to Bring Speech Self-Service to North American Customers

October 24, 2007

As the trend for software on-demand continues to grow, and following their company's successful hosted deployments in the UK, Fluency Voice Technology has partnered with Message Technologies, Inc. to now also make hosted speech self-service available to North American customers.

Fluency Voice Technology offers packaged speech recognition applications for call centers and has customers that utilize both on-premise and hosted solutions. Their offerings help call centers to improve their customer service and reduce costs.
The partnership with Message Technologies, Inc. (MTI), a provider of hosting services for business-critical speech applications will help to deliver North American customers with hosted speech recognition solutions. MTI offers hosting services that are dependable as well as best-in-class customer service. With speech-self service capabilities, North American customers will be able to reduce capital costs, decrease time-to-market and improve application performance.
“Fluency’s reputation for quality speech self-service solutions and outstanding customer service complements MTI’s flexibility, reliability and expertise in hosting enterprise speech self-service,” said Darrell Knight, President of MTI.  “Fluency’s innovative approach to packaged speech applications combined with MTI’s experience as the largest Genesys pure play hoster in North America are helping to make speech self-service easier to implement and more affordable for companies of all sizes.”
Commenting on the partnership, Philip Padfield, CEO of Fluency also said, "This partnership solidifies our commitment to continued investment and expansion into the North American market.  We look forward to giving our North American customers the option of choosing an on-demand solution when selecting a delivery model to meet their specific business needs.”
According to a news release, Fluency and MTI have already secured their first joint customer with details soon to follow.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.