Contact Center Solutions Featured Article

New Noble Mimic Unifies Agent Desktops for Contact Centers

October 17, 2007

To help contact centers better streamline processes and improve agent productivity, Noble Systems Corporation, (NSC) has introduced Noble Mimic, offering a single interface for agents to merge together tools and data.
Noble Mimic offers a unified agent desktop management solution for the Noble Solution technology suite so agents have a common interface and single point of access from which to easily and quickly get the information they need to resolve customer issues.

In today's highly competitive business environment, fast, quality service is important to achieving improved customer experiences.
With Noble Mimic, agents are able to be more productive and are empowered to deliver quality customer experiences each time.
With the new offering companies are also able to easily add new applications and processes or wrap legacy applications and existing business processes into the application.
According to a news release, it is also possible for centers to "consolidate data from multiple sources including optional 3270/5250/VT100 emulation, custom dlls and executables, OCX and .Net development environments, & more into a common agent interface."
James K. Noble, Jr., President & CEO commented in a statement to the press, "Noble Mimic gives you the best of both worlds for agent desktop unification: an IT partner to integrate your desktop environment and a contact center technology partner that understands your business. Like a Universal Remote for the Agent Desktop, Noble Mimic gets rid of multiple controls for individual components and consolidates them into a single, multi-functional tool to help agents work more efficiently,"
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.