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Sprint Expanding Oklahoma City Customer Call Center to Further Enhance Customer Experiences

October 17, 2007

In a bid to further bolster customer experiences, Sprint Nextel has announced the expansion of their Oklahoma City call center with the addition of new customer service staff members.

The call center, which focuses on enhancing customer satisfaction and customer loyalty will be expanded as part of Sprints many efforts to put what matters most—the customer —at the forefront.
As part of the announcement made today, Sprint has said they will be actively recruiting 150 new employees by January 2008 and will host a number of job fairs at the call center as well as accept resumes online to meet the hiring goal before the end of the year.
The call center, which today employs approximately 700 customer service representatives, will include new call center agents to assist Sprint customers with activations, account changes and other service needs.
The expansion allows Sprint to answer to the business need for improved customer service and according to a news release, "mirrors its investment in enhancing its Sprint and Nextel networks in Oklahoma to the tune of approximately $11.4 million during the first half of 2007."

"The growth of the Oklahoma City center plays an important role in helping Sprint enhance the level of service we provide our customers. Our number one goal is to provide exceptional customer support and better serve our customers each and every time they interact with us. And, with Oklahoma City being a very small and tight knit community, we're delighted to expand our presence and continue to invest in the community," said Craig Sherry, director of the Oklahoma City center in a statement to the press.

Interested candidates can visit the call center, located at 8525 Silver Crossing in Oklahoma City, for a job fair tomorrow, October 18 from 8 a.m. - 2 p.m.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.