Contact Center Solutions Featured Article

Verint Named to Annual Software 500

October 15, 2007

Contact center solutions provider Verint Systems announced that it has been named to Software Magazine’s Annual Software 500. Now in its 25th year, the program ranks the world’s largest software and service providers. Verint, included in the Software 500 for the first time, was ranked 98th. In addition to contact center quality solutions, Verint offers networked video solutions, communications interception and analytics solutions to government and law enforcement entities and enterprise performance software.

“As the leading provider of actionable intelligence solutions for an optimized enterprise and a safer world, we are proud to be ranked among the top software companies in the world. We believe that this ranking supports Verint’s market leadership approach and the value we deliver to our global customers,” said Dan Bodner, President and CEO of Verint. “As is evidenced by this prestigious ranking, our recent merger with Witness Systems has given Verint exciting new scale, and our stronger global presence, expanded market reach, enhanced R&D investment and world-class customer service infrastructure positions us to better serve our enterprise and security customers.”

The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises, their IT professionals, software developers and business managers involved in software and services purchasing.

The ranking is based on total worldwide software and services revenue for 2006. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co. and posted at, as well as from public documents.

In the first half of 2007, Verint acquired Witness Systems. Subsequent reports have revealed that the combined market shares of the two companies lead in the following categories:

--Workforce optimization market share with 47 percent;
--Contact center analytics market share with 47 percent (and 60,000 seats in production);
--Quality monitoring with 61 percent market share;
--Performance management with 57 percent market share; and
--Training market share with 40 percent.
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