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Communications Order Management Solution Accelerator Unveiled by Progress Software

November 10, 2010

A global provider of infrastructure software, Progress Software Corporation announced the launch of a comprehensive order processing solution called the Progress Communications Order Management solution accelerator.

By managing all the critical business processes within an order management lifecycle, this solution accelerator facilitates the deployment of the communications order management capabilities ensuring a faster return on investment and value creation.

The solution enables telecommunications service providers to bring new and existing bundled services to market faster across multiple, disparate B/OSS platforms leveraging their current infrastructure.

The Progress Communications Order Management solution accelerator is based on the Progress Responsive Process Management (RPM) suite specifically for the telecommunications industry. The Progress RPM suite delivers immediate and actionable insight into business operations and enables business users to gain visibility into critical processes, immediately respond to events, and continuously improve their business performance -- without disruption to existing infrastructure. According to the company, the suit in essence enables executives to respond to what is going to happen, before it does.

The company summarized the benefits of its order management solution:

  • It provides improved visibility across a customer order lifecycle and enables better management of order exceptions.
  • It facilitates the deployment of new bundled services and changes to current offerings more easily, allowing them to bring these services to market faster.
  • It allows the synchronization of related activities across processes that would otherwise be disconnected.
  • It leverages legacy infrastructures thus extending the ROI in B/OSS platforms.

Analysys Mason principal analyst, Mark Mortensen, said in his report, “Telecommunication companies sell a variety of voice, data, content and mobile services to businesses and consumers. They are facing enormous complexity in their business on a daily basis, while at the same time attempting to prevent customer churn and staying ahead of their competition. By gaining greater control over the critical business processes in a customer order lifecycle, these companies can expect to bring services to market faster, gain an edge over their competition, and improve their customer's overall experience.”

A couple of week back, Progress Software Corporation announced an expansion in the list of its subsidiary companies by accepting open source integration and messaging software provider FuseSource Corporation as its wholly owned subsidiary.

Madhubanti Rudra is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Jaclyn Allard