Contact Center Solutions Featured Article Introduces Customer Relationship Management Tool,

October 13, 2010, the first customer relationship management tool, targeted exclusively at home and micro-businesses, has been launched by, the do-it-yourself solution for website creation.

Through ContactMe, busy entrepreneurs are allowed to consolidate and manage their contacts, track customer relationships, attract more leads, and save valuable time.

“Over one million small businesses use to manage their own websites. We watched entrepreneurs struggle to organize their business information and still give customers the best possible service. Bigger companies have adopted expensive and elaborate CRM tools to optimize their workflow,” said Haroon Mokhtarzada, CEO and co-founder of “We realized that home and micro-business owners needed a similar solution, but one that was much simpler and more economical than a typical CRM suite. ContactMe is that solution: it’s an easy-to-use, affordable, reliable tool that helps micro-businesses become more productive, efficient, and professional.”

In the U.S., long hours and little time off rank are considered as one of the top three challenges for small business owners. There are an estimated 29 million small businesses, and 91 percent of those small businesses have between zero and four employees. Nearly 40 percent of small business owners work 60 hours or more a week and nearly 30 percent work 6 days/week. Plus, half of all small business owners take a mere seven days off each year.

The entrepreneurs, with the help of ContactMe, are able to consolidate all of their contacts into one convenient, online system accessible from any Web or mobile device. For effortless tracking and management, contacts, leads and customers can be categorized by group and sales stage.

All their notes, e-mails, tasks, and appointments for each contact can also be consolidated by the entrepreneurs. Organizing business information by contact is a unique element of ContactMe that makes it easy for entrepreneurs to keep information at their fingertips and to stay on top of every detail and deadline.

ContactMe has been specifically designed for small business owners and offers straightforward, intuitive tools and a visually-pleasing interface. The system is packed with time-saving features, like a daily agenda, built-in calendar, one-step bulk emailing, marketing reports, and the ability to sync with popular services like Constant Contact and MailChimp, and Google, among others.

In addition to this, the other important element is ContactMe button that attracts the attention of site visitors and boosts the number of leads. The free ContactMe button and Web form can be added everywhere entrepreneurs have a presence on the Web to collect leads from websites, blogs, Craigslist, Facebook and more.

In related news, has successfully acquired privately held for $135 million. The purchase will be financed through a combination of cash and long-term debt.

Deepika Mala is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf