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April 06, 2006
Voice over IP (VoIP)/SIP Infrastructure Considerations for the Interaction Center Platform

By TMCnet Special Guest


Using the Interaction Center Platform event processing technology and Platform-based Interactive Intelligence products designed for Internet Protocol (IP) telephony and the Session Initiation Protocol (SIP), organizations can leverage their existing infrastructure to effectively deploy voice over IP (VoIP) solutions. This paper outlines various infrastructure/network considerations for deploying VoIP solutions via the Interaction Center Platform.

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April 06, 2006
Voice over IP (VoIP)/SIP Infrastructure Considerations for the Interaction Center Platform

By TMCnet Special Guest

Back to Contact Center Research
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