Contact Center Solutions White Paper

April 06, 2006

Security Considerations: For an IP PBX and Contact Center Application Server CIC Version 2.4

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    It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...

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