When it comes to IT outsourcing, theres simply no way around managing the outsourcing provider and managing outsourcing expectations. Those are among the conclusions of a new report from high tech research firm Aberdeen Group.

According to The Business Value of IT Outsourcing Benchmark Report, outsourcing an IT function or service is a complex and significant initiative. As such, the most effective way to realize tangible results begins by treating outsourcing as a strategic issue rather than simply as a tactical way to cut costs.

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